Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how foxgame collects, uses, and protects the personal information of our users within the Philippines. By using our platform, you agree to the practices described herein.

This policy applies exclusively to the services provided on this website. It does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage users to read the privacy policies of any external sites they encounter.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment:

Account and Identity Data

Basic details required for registration and account management to ensure each user is unique and eligible to play.

Verification Documents

Government-issued identification provided during KYC (Know Your Customer) processes to verify age and identity.

Payment Data

Information necessary to process deposits and withdrawals, including transaction IDs and account details from our partner payment providers.

Gaming and Transaction Activity

Records of games played, wager amounts, wins, losses, and betting history for auditing and fair play monitoring.

Technical Data

IP addresses, browser types, device identifiers, and operating system details to optimize site performance and detect multi-accounting.

Support Communications

Records of interactions with our customer service team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from you: Information you provide during registration, identity verification, and support requests.
• Automatically: Technical data collected via cookies and server logs when you interact with the platform.
• Partner Providers: Data received from our verification partners and payment processors to confirm the validity of transactions.

4. Why We Use Data

Your data is used strictly for the following purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Transactions: Processing deposits and withdrawals efficiently.
• Compliance: Verifying that users are of legal age and preventing identity theft.
• Security: Detecting and preventing fraud, money laundering, and the use of multiple accounts.
• Personalization: tailoring the user experience based on your preferences.
• Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional offers only if you have explicitly opted in.

5. When We Share Data

We do never sell your personal data to third parties. We only share information with:

• Service Providers: Essential partners who handle payment processing, identity verification, and technical infrastructure.
• Legal Authorities: When required to do so by law or to respond to valid legal requests from government agencies.

6. How We Protect Data

We employ robust security measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Strict internal policies limiting data access to authorized personnel only.
• Isolation: Sensitive payment data is handled through secure, isolated channels provided by our partners.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the erasure of your personal data where applicable.
• Objection & Withdrawal: Object to data processing or withdraw your consent for marketing.
• Portability: Request the transfer of your data to another service.

To exercise these rights, please contact our Support team. Please note that certain data must be retained even after account closure to comply with gambling regulations and anti-money laundering laws in the Philippines.

9. How Long We Retain Data

Personal data is retained for as long as your account is active. After account closure, we continue to store specific information for the duration required by the applicable laws in the Philippines to fulfill legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately and any funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this via the Support page.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page to ensure you are reading the most current version.

13. Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us through the official channels available on our Support page.